88TC · GUIDES & SUPPORT
Order Lookup, Redemption Issues & Support
Identify whether the issue concerns payment, delivery or redemption, then use the record for that stage.
Updated
Payment and delivery
The store holds product orders, payment status and delivery information. Signed-in customers can use the account order page; guest purchases use guest lookup.
CDK redemption
Receiving a CDK is a delivery event. Check the separate redemption task to confirm whether the recharge completed.
If a CDK fails or a recharge result is pending, keep both the store order information and the redemption status for support.
Support terms
Support coverage follows the specific product information and order terms at the time of purchase. It may differ between products.
If any eligibility or support wording is unclear, ask support before purchasing.
Contact support
Prepare the product name, order number, approximate issue time and the error shown on screen. Provide payment records privately if requested for verification.
Do not publish complete CDKs, passwords or account sessions in public posts or screenshots.